Implementation and evaluation of mobile e-books in a cloud bookcase using the information system success model
| Pages | 207-223 |
| Date | 20 June 2016 |
| DOI | https://doi.org/10.1108/LHT-12-2015-0113 |
| Published date | 20 June 2016 |
| Author | Po-Sheng Chiu,I-Ching Chao,Chih-Chien Kao,Ying-Hung Pu,Yueh-Min Huang |
| Subject Matter | Library & information science,Librarianship/library management,Library technology |
Implementation and evaluation of
mobile e-books in a cloud
bookcase using the information
system success model
Po-Sheng Chiu, I-Ching Chao, Chih-Chien Kao,
Ying-Hung Pu and Yueh-Min Huang
Department of Engineering Science,
National Cheng Kung University, Tainan, Taiwan
Abstract
Purpose –To continue to develop and improve cloud e-bookcases, the purpose of this paper is to
implement a cloud e-bookcase and modifies the information systems (ISs) success model to make it
capable of assessing this system. It also provides suggestions for future systems development.
Design/methodology/approach –This study implements a cloud bookcase and uses the IS success
model to evaluate user intention and satisfaction with the system. It also develops a success model for
the cloud bookcase.
Findings –The results of study indicate that user satisfaction and intention with regard to using the
system are positively related to net benefits. In other words, increasing user satisfaction and intention
with regard to using the system will have a positive effect on the benefits users receive from doing so.
Practical implications –Users think the functions and services of the cloud bookcase can indeed
help them search for and organize information about electronic books. However, they are not satisfied
with the information quality. Therefore, further work is needed to identify any important factors that
this study did not investigate. This study suggests that the quality of a system’s functions and guide
service have to be upgraded in order to increase user satisfaction with and intention to use the system.
Originality/value –This study implements a cloud bookcase and uses the IS success model for
verification. An overall explanatory power of 77.9 percent is achieved with this approach. User
satisfaction with and intention to use the system are independent from each other, and the results
caused by various factors can be separately identified. The findings of this study have considerable
practical value.
Keywords E-books, Mobile, Library service, Cloud service, E-bookcase
Paper type Research paper
1. Introduction
The emergence of electronic books, or e-books, has altered the approaches readers use
to acquire knowledge, with this technology having consolidated a large number of
multimedia applications and changed users’reading habits (Grimshaw et al., 2007;
Woody et al., 2010; Liang and Huang, 2014). Since most people now carry mobile
devices with them at all times, e-books can be read anywhere. This has boosted the use
of mobile devices for the reading of e-books, and libraries have thus started to provide
e-book services (Kroski, 2009; Wilson and McCarthy, 2010; Chang, 2013; Huang and
Liang, 2014; Huang and Chiu, 2015a, b; Pažur, 2014; Pu et al., 2015).
However, mobile devices are different from PCs, and the design of e-book contents
has to suit the features of mobile devices that have relatively small screens. If these Library Hi Tech
Vol. 34 No. 2, 2016
pp. 207-223
©Emerald Group Publis hing Limited
0737-8831
DOI 10.1108/LHT-12-2015-0113
Received 19 August 2015
Revised 1 December 2015
3February2016
17 February 2016
Accepted 3 March 2016
The current issue and full text archive of this journal is available on Emerald Insight at:
www.emeraldinsight.com/0737-8831.htm
This work is supported by Ministry of Science and Technology, Taiwan under grant: MOST
104-2911-I-003-301, MOST 103-2511-S-006-007-MY3, and MOST 103-2511-S-006-002-MY3.
207
Implementation
and evaluation
of mobile
e-books
limitations are not taken into account, then reading e-books is likely to become less
convenient. Libraries intending to provide mobile library services thus have to consider
the sizes of mobile devices (Murray, 2010; Pažur, 2014). The computation speed and
storage capacity of mobile devices are also incomparable with those of PCs, and cloud
services and application programs may be used to make up for these deficiencies by
supporting the use of large-sized applications (apps) on mobile devices (Lin et al., 2014;
Zurita et al., 2014). Take bibliography management, for example. The use of an
e-bookcase on a cloud platform can allow mobile devices to conduct efficient searches
and file management. The host cloud’s high performance can execute searches, allow
personalized management, and transmit the results to mobile devices. This reduces the
workload of mobile devices while achieving better execution results at the same time
(Liao et al., 2012; Li et al., 2013).
Conducting bibliography management and queries for e-books on mobile device s is
different from the process used on PCs. The methods of system development thus need
to be changed to develop a successful cloud e-bookcase system, and indicators must
also be established to evaluate whether such a system can achieve the expected
performance level. A valid evaluation indicator model must thus be developed.
The information system (IS) success model was an indicator model proposed by
DeLone and McLean (2003) for the evaluation of ISs performance. It can be applied to
examine the influence of systems on people or organizations, and the effects these have
on performance. To date, the model has been used to evaluate ISs in a variety of fields
(DeLone and Mclean, 2004; Chiu et al., 2006, 2011; Kulkarni et al., 2007; Chen, 2010).
User recognition and use of cloud e-bookcases and the effects of the system will be
affected by the system’s functions and execution results. To continue to improve
the cloud e-bookcase, this study adopts the IS success model for assessment. Based on
the above mentioned background and motives, the purposes of this study are
as follows:
•to develop the contents of the IS success model to evaluate the use of the cloud
e-bookcase system on mobile devices;
•to examine the factors associated with users’agreement to use a cloud e-bookcase
on mobile devices; and
•to provide suggestions for further cloud e-bookcase systems development, based
on the results of this study.
2. Literature review
2.1 Mobile library service design
Peters (2001) pointed out that the development of library e-book services will center on
issues related to reading, devices, reader software, and web-based e-book libraries.
Services from libraries’electronic resources will focus on the users’experiences with
assistive functions and reading.
Due to the popularity of mobile devices, libraries are now designing applications in
order to meet user demands in relation to these emerging technologies. Buczynski
(2008) noted that mobile phones offer a number of functions, such as audio
communication, web browsing, and multimedia experiences. If libraries have developed
mobile library applications based on these features, then users can download and
access library collection by web browsers. Wilson and McCarthy (2010) examined a
university library’s services for mobile devices, and the results showed that students
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