London Tier 4: Latest advice from easyJet, British Airways, Jet2 and Ryanair on what to do if your flight's cancelled
Date | 21 December 2020 |
Published date | 21 December 2020 |
Publication title | MyLondon (England) |
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France, Germany, Italy, Switzerland, Portugal, Belgium, Austria, Bulgaria, Denmark, Finland, Romania, Sweden, Croatia, the Netherlands, Estonia, Latvia and Lithuania have all halted flights from the UK, and Ireland has imposed a 48-hour flight ban from the UK as of Sunday, December 20.
The Czech Republic has also imposed stricter quarantine measures for passengers arriving from the UK.
Here's what the UK's major airlines advise passengers who were due to travel abroad this Christmas, only to be met with cancelled flights.
easyJet
easyJet have said that customers will be notified by the airline if their flight is cancelled, and will have the option of changing their flight, receiving a voucher or getting a refund.
A spokesperson for easyJet said: "Where flights from the UK are not permitted, easyJet is focused on operating its current schedule into the UK over the coming days to help customers get home.
"Impacted customers have the option of transferring to an alternative flight free of charge, receiving a voucher or receiving a refund. This policy applies as long as the travel ban restrictions are in place. Customers will be notified if their flight is cancelled.
"Due to latest restrictions, we are aiming to make managing flights as easy as possible for customers and so have removed the change fee for flight transfers online via Manage my bookings.
"We strongly recommend for customers to check the status of their flight and self-serve online, due to the volume of calls currently.
"All other customers can make changes to their booking without incurring a change fee up to 14 days before departure online via Manage Bookings at easyJet.com."
British Airways
British Airways have assured customers that their Book with Confidence policy is still in place, and refund and rebooking options are available for customers affected by the latest changes.
A statement from British Airways said: "Customers who are unable to travel, or choose not to, can continue to change their flights or request a voucher for future use as part of our Book with Confidence policy, which has been available since the beginning of...
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