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Wagamama Edinburgh forced to apologise after customer moans about staff greeting

Document Cited in Related
Vincent
AuthorGary Armstrong
Published date22 June 2022
Publication titleEdinburghLive (Scotland)
A customer at the Wagamama restaurant on St Andrew Square left a scathing review of their recent visit on TripAdvisor and claimed waiting staff acted like the diners 'weren't there'

A Wagamama member of staff responded to the savage two out of five star feedback to 'apologise for letting you down'.

In spite of the guest's comments on the service however, they said the food was 'up to Wagamama standards'.

Their review said: "We're usual users of Wagamama, from day one when they opened the York branch years ago.

"We know the food well and found it to be of the usual consistent Waga standards.

"The service however was poor to say the least. No hello and no-one even tried to say a farewell.

"It was impersonal, detached and serious, as if we weren't there, really."

A Guest Relations Manager for Wagamama replied to the TripAdvisor review to say: "We are so sorry to see this and we apologise for letting you down", before asking the customer to supply further...

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