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West Lothian woman devastated after BA luggage goes missing on first holiday in a year

Document Cited in Related
Vincent
Published date29 June 2022
Anna-Maria Grieve and her husband David went on a long-awaited trip after having to care for Anna's mother-in-law - who had a stroke - for over a year. Dedicating all of her time and strength to tending to the recovering elderly lady, Anna even had to resign from work

Anna-Maria said: "Finally, after over a year of not even being able to go for a night out, never mind a holiday, we found a good respite home, and were able to book a week's holiday to Florence.

"A week to relax and gather our thoughts. Everything went smoothly, departing from Edinburgh, with a long wait at check-in - but that was to be expected.

After enjoying their time in the sunny Italian city, the couple returned to Scotland on a June 12 British Airways flight - only to discover that their two suitcases did not make it to Edinburgh Airport with them.

Recalling the day of their arrival, Anna-Maria said: "We get off the flight in Edinburgh and wait on our bags - only thee or four bags are going round, then maybe another ten. We wait for over an hour, all looking at each other. What is going on?"

After the wait, the couple - along with around 40 other passengers - were informed that their luggage had not been loaded in Florence and asked to fill in the relevant forms.

After being reassured that their luggage would arrive on the next flight from Florence and be delivered to them, Anna-Maria went home only to realise that three days in, there was still no word of the bags.

Attempting to get any information on the bags' whereabouts, the woman called the British Airways support line. She said: "The call centre for British Airways informs me that the "bags were wrongly tagged", to which I replied telling her she must be mistaken as there were 40 other passengers on that flight with missing luggage and I have the tag receipts which are correct."

Left with no assistance from the flight carrier, Anna-Maria and...

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