No. 14-1, January 2006
Index
- Educational development centres: from educational to organisational development?
- Measurement of productivity and quality in non‐marketable services. With application to schools
- A systems approach to program evaluation model for quality in higher education
- Total quality management (TQM) in self‐financed technical institutions. A quality function deployment (QFD) and force field analysis approach
- Assessing quality experience and learning outcomes. Part I: instrument and analysis