No. 23-1, February 2015
Index
- Student satisfaction or happiness?. A preliminary rethink of what is important in the student experience
- Benchmarking for the effective use of student evaluation data
- A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach
- A framework for measuring student and staff satisfaction with university campus facilities
- Consumer attitude towards service failure and recovery in higher education
- Dimensions driving business student satisfaction in higher education